Ambassador Program
Staff are ambassadors for OSU. Often, they are the first, and even the most important contact for a person on the telephone, student in need of assistance, or person in need of answers. With this in mind, we developed the OSU Ambassador Program to enhance the knowledge and skills of the people who play this critical role in the public perception of OSU and its smooth, efficient operation. Successful completion shows a desire for continuous learning and improvement.
The Ambassador Program is designed to meet the professional development needs of front-line employees serving as Ambassadors for Oklahoma State University. It focuses on OSU’s four core competencies—Teamwork, Professionalism, Service, and Stewardship—with an additional Supervisory competency for those who oversee staff.
What are core competencies? These are the key skills and behaviors that help you succeed in your role and support OSU’s mission. They set clear expectations for how we work, interact, and grow as employees.
Learning Tracks and Guidelines
Non-Supervisory Track
- Complete 12 courses in the four core competencies, plus 3 additional courses of your choice.
Supervisory Track
- Complete 12 courses of training in the four core competencies, plus 3 in the Supervisory competency.
Program Guidelines
- You have two years from your enrollment date to finish.
- Up to five electives may be completed through LinkedIn Learning; each must be at least one hour in length.
- Download and maintain your OSU Ambassador Completion Form and submit to osu-trng@okstate.edu upon completion.
Program Enrollment
- View details and enroll using the Learning Management System:OSU Ambassador Program Enrollment
Competencies and Course Options
Teamwork
- The University Culture
- The Student Perspective
- One additional elective identified with the "Teamwork" competency
Professionalism
- Discover Your Strengths or Working Genius
- The Indispensable Employee
- One additional elective identified with the "Professionalism" competency
Stewardship
- Violence Prevention in the Workplace or Safety is Everyone's Business
- Two additional electives identified with the "Stewardship" competency
Service
- Remarkable Customer Service or At Your Service
- Two additional electives identified with the "Service" competency
- ADDITIONAL INFORMATION
If you are participating in a certificate program, it is critical to pace your progress in the program. Pacing is important for two reasons: 1.) so that you are able to take advantage of a variety of courses that will best serve your needs and interests when a course is offered, 2.) so that you complete the program before your due date.
It is our policy to not extend program due dates as we feel the program time frames allow ample time to complete. If you are enrolled in a curriculum program and do not know your current due date, please contact us at osu-trng@okstate.edu for this information. - DISCLAIMER
This certificate program requires a 2-year commitment.
Core courses are offered twice a year and electives are offered throughout the calendar year.
Elective courses vary for each certificate program. Elective courses are subject to change throughout the calendar year to provide a range of options.
Courses listed in multiple tracks can only be counted towards the completion of one learning track. You cannot use the same course to meet the course requirements of multiple learning tracks. You may participate in only one certificate program at a time.
- INCENTIVES
Some colleges/divisions also offer incentive plans for participating in training and continuing education.